Family Time & Contact Services

Supervised Family Time

By agreement or by court order, supervised or enhanced services are charged hourly and includes a written report

Supervised sessions ensure the physical safety and emotional well-being of a child when risks have been identified. It also assists in building and sustaining positive relationships between a child and members of their family. It can take place in a variety of places including at home, in the community or in our family rooms across the south west, or in a location nearer to you.

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Supported Family Time

Supervised Family Time

By agreement or by court order, supported contact is charged hourly and includes a brief email overview of session but no written report

Supported contact aims to provide a safe, neutral and comfortable enviroment for children to see their parents or family. It can take place in a variety of places including at home, in the community or in our family rooms across the south west, or in a location nearer to you. Our team are available for assistance but there is no close observation or evaluation of individual contacts or conversations.

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In-Direct or Virtual

Supervised Family Time

In-Direct or Virtual

Observed and managed video or phone calls are charged per 30 minutes and includes a written report

Letter/Post/Gift Exchange and other alternate methods of contact are offered. All letters/gifts are checked carefully and delivered within 48 hours of receipt as detailed in our service agreement

Other Services

Supervised Family Time

In-Direct or Virtual

Handover Service

Charged per handover and available from various locations across the South West

Please Note - Registration

There is an initial registration fee per family. The initial child introductory visit is not included in the charge. Concessionary rates may be available

The Registration Process - Step By Step

Registration Step 1

Step 1 - Complete the registration form on our website. We will review once received, email you to confirm receipt and let you know if we need anything more.

We will also send an invoice for the registration fee. Once this is paid we will move on to Step 2.

Other People Step 2

Registration Step 1

Step 2 - We contact the other parent and any other professionals you've detailed to full assess the service and once received contact you to arrange a service planning meeting.

Service Plan Step 3

Step 3 - Service planning meeting with both parents/carers and any other professionals who need to be involved. A risk assessment is completed and services agreed including dates, times, expectations and anything else you or we need to clarify.

These are usually held on Teams or in our office, your home or in the community face-to-face. Once complete you will be sent confirmation of sessions. Sessions have to be paid 3 days before the session takes place.

Preparation Step 4

Service Plan Step 3

Step 4 - When appropriate we are always happy to do a preparation session with the children. This can be in one of our family rooms, the community, school, home or by Teams. We often send a video and child-friendly information to help you prepare them for the first session. We recognise the first session can be daunting for little people!

Once completed, the services begin. Reports, where included, are sent usually by the end of the next working day or within 48 hours.

The Details

Where: At home, in school, in the community, at one of our family rooms or in a location nearer to you.

How Much: The Charge is dependent on what type of service, how often and for how long. South West Family Services are affordable and accessible and will work with families to ensure children can spend meaningful time with parents, other relatives or siblings wherever possible.

For Agency funded contact services please email us to get in touch so we can provide a quote and quick set up.

Timescales: Our referral service is online, easy and allows the process to be streamlined, safe and confidential. We aim to have services in place in days, not weeks or months.